Goal: To Get a Job or Earn US College Credits | Salary: ₹3-5 lakh | Professional Certificate | No Degree or Prior Experience Needed | Taught by Google Staff | Duration: 6 Months |
A job-oriented 5-course series that gives you hands-on training for an entry-level IT job. Learn various skills from computer assembly and wireless networking to customer service and troubleshooting. Become eligible for roles such as IT Specialist, Tech Support Specialist, and IT Support Specialist.
Note: This program may be taken with the Google IT Automation with Python Professional Certificate program. This IT Automation program troubleshoot real-world IT problems, and understand the power of automation, preparing you for advanced roles in IT support and system administration.
What You’ll Learn
- Gain skills required to succeed in an entry-level IT job
- Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
- Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
What You’ll Earn
- ₹3-5 lakh per year is the average beginner salary for an IT support professional in India (Source: ambitionbox.com, glassdoor.co.in, in.indeed.com)
- $56,000+ per year is the median salary for an IT support professional in the US (Source: Lightcast™ US Job Postings)
Details
This 5-course program helps you learn essential skills for an entry-level IT job, from computer assembly and wireless networking to customer service and troubleshooting, with the help of professional training designed by Google.
Since the IT Support Certificate launched in 2018, 82% of graduates have reported a positive career outcome like a new job, promotion, or raise within 6 months.
This program is ACE® recommended—when you complete, you can earn up to 12 college credits if you are pursuing a US college degree.
Applied Learning Project
This program includes over 100 hours of instruction and practice-based assessments, which simulate real-world IT support scenarios that are critical for success in the workplace.
The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.
A mix of videos, assessments, and hands-on labs will introduce you to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.
Skills you will gain will include network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.
