IBM IT Support Professional Certificate

Beginner | Certificate | Ops and Support

Goal: To Get a Job | Salary: ₹3-5 lakh | Professional Certificate | No Degree or Prior Experience Needed | Taught by IBM Staff | Duration: 3 Months

A job-oriented 7-course series that gives you hands-on experience with hardware and software setup, customer support, networking, and troubleshooting and prepare for CompTIA certification exams. You can use this certification to apply for roles such as IT Specialist, Tech Support Specialist, IT Support Specialist, and other IT support roles.

What You’ll Learn

  • Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
  • Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
  • Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
  • Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises

What You’ll Earn

  • ₹3-5 lakh per year is the average beginner salary for an IT Support professional in India (Source:,,
  • $56,000+ per year is the median salary for an IT Support professional in the US (Source: Lightcast™ US Job Postings)


This 7-course program helps you develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing and get job-ready in as little as 3 months, without the need for any prior experience or degree to get started.

You will learn the skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You will be able to demonstrate your knowledge of networking, security, and cloud computing, and practice analysing user help requests and troubleshooting various issues.

When you successfully complete the program, you will have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers. In addition, you will receive exclusive access to career support resources to help you in your job search.

You will also be prepared to take the CompTIA ITF+ certification exams and receive a 30% discount voucher for the certification exams like the A+.

Applied Learning Project

The IBM Technical Support Professional Certificate offers over 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests.

The skills you will gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & Wi-Fi setup, cloud computing & cybersecurity fundamentals, and much more.

In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to demonstrate your IT support skills to prospective employers.

Learn More >>

IBM courses at
Institution: IBM
Platform: Coursera
Cost: From ~₹4,500/mth
Certificate: Professional Cert.
Duration: 3 months
Level: Beginner
Language: English
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